Donor Privacy & Refund Policy

Last updated: May 18, 2026

Your privacy as a donor

Riverbend Food Share never sells or trades donor information. We use donor details to process and acknowledge gifts, provide receipts, share relevant updates when appropriate, and meet legal and accounting requirements. Access is limited to people and service providers who need the information to carry out those tasks.

Donation payment details are handled by the payment provider used for the transaction. Do not email us full card numbers or security codes.

Refund requests

If you believe a donation was made in error or would like to request a refund, email hello@riverbendfoodshare.org within 30 days of the gift. Please include the gift date, amount, and the email address associated with the donation so we can locate it. Do not include payment card numbers. We will review the request and respond by email; approved refunds are returned through the original payment method when possible.

Tax information

Gifts to Riverbend Food Share are tax-deductible to the extent allowed by law. Riverbend Food Share's EIN is 61-1234567. Keep your donation receipt with your tax records and consult a qualified tax professional about your specific circumstances.

Questions

For questions about a gift, donor information, or a refund request, contact hello@riverbendfoodshare.org. Riverbend Food Share is based in Louisville, Kentucky.